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I placed an order for 3x clutch bags for my bridesmaids in February. I had to chase for an update after 2 weeks of still not receiving them. Eventually the bags arrived another week later, after chasing them via email only to have one bag with a spelling mistake. (Their mistake not mine when placing the order) I immediately emailed them again to get this rectified aswell as requested via their website. I was Eventually told on the 8th April they would dispatch within the next day or so. And still I have not received any replacement bag. I'm not exaggerating when I say I've emailed and been on their website over 20 times and now I'm being ignored. I'm gutted because I just wanted this sorted for my bridesmaids as the bags are so lovely. However the way I've been treated is absolutely appalling and disgraceful. There is just no communication at all.
The bags themselves are lovely. However, it took over 2 weeks for my order to be shipped from order, even though the website states 5 working days. I sent two emails asking for an update and didn't receive a reply to either. Like I said, the bags are nice, but the customer service and delivery is poor, and puts me off buying again. At least change the website to reflect slower shipping to make people aware.
I bought 6 clutch bags for each of my bridemaids for my wedding! I cannot wait to give it to them as one of their gifts! Great quality and the color is perfect! Would definitely recommend!
I was very happy with my purchase ! The quality is absolutely amazing. The personalisation adds the perfect touch. I highly recommend supporting this company.
Loved these items! Ordered as presents for my bridesmaids and they loved them. I even changed my mind on the colour and the team got back to me quickly and swapped the colour and really quick delivery, cannot recommend enough!